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quality
The TFN Group’s commitment is demonstrated in its range of certifications
Furthermore, our quality commitment is validated by Qualibat certifications like, for example, MTO-2007:
MTO Qualification (Professional Qualification )
| Code |
Name |
Date awarded |
| 5121 |
Maintenance, upkeep and repairs of sanitary hot water production and heating appliances |
02/05 |
| 5141 |
Maintenance of water meters and plumbing |
02/05 |
| 5513 |
Maintenance of thermal systems (highly technical) |
04/05 |
| 5523 |
Maintenance of air conditioning facilities (highly technical) |
04/05 |
| 5533 |
Operating facilities of any importance which are not fully guaranteed (highly technical) |
04/05 |
MTO offers a Quality Assurance plan, which, through various documents subject to precise regulations, highlights:
- The maintenance teams structure and its interfaces
- The information structure both in substance and form
- The service(s) concerned
- The organisation of on-call facilities
- Quality measurement indicators
In terms of reporting, the weekly and monthly reports give information about incidents, quality indicators and planning. Their aim is:
- To point out the significant facts
- To manage services through factual elements reported therein
- To quantify service volumes
- To identify any shortcomings
- To measure the different levels of quality in order to implement corrective action
- To be a decision-making tool
- To monitor budget performance
- To formalise proposals
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